7 Troubleshooting
The barcode stuck on the router chassis contains information about production and servicing.
Before you return a faulty router for servicing, please provide the barcode information of the
router to your local sales agent.
Troubleshooting the RPE-X1
Symptom 1
Symptom
The RUN LED is off, which indicates the RPE-X1 is powered off or the RPE-X1 is faulty. For more
information about the RUN LED, refer to Table 1-9 and Table 1-11 in Chapter 1 “Router
Overview.”
Solution
Check that:
If the device is configured with an RPE-X1, the RPE-X1 is properly seated in Slot 4
or Slot 5; if the device is configured with an RSE-X1, the RSE-X1 is properly seated
in Slot 5 or Slot 6.
The power supply of the router is operating properly. The power LED is green when
the power supply works normally.
If the cause cannot be located in the steps above and the problem persists, contact your local
sales agent.
Symptom 2
Symptom
Five minutes after the router is powered on or the RPE-X1 is inserted with power supply on,
the RUN LED still fast flashes at 8 Hz, which indicates that the RPE-X1 application program
failed to start or the RPE-X1 is faulty.
Solution
Check that:
The displayed information is correct.
The file properties shown in the Boot Ware menu display are correct.
If the cause cannot be located in the steps above and the problem persists, contact your local
sales agent.
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