HP ZBook 15u G5 User Manual

Items Procedures
2. Verify that lights are solid.
3. If shutdown is reproducible, test essential hardware conguration:
a. If no issue with hardware conguration, reinstall one non essential component at
a time to determine faulty hardware.
b. If issue persists, replace essential hardware with a conrmed working part, one at
a time. If no boot, replace system board.
Tips and tricks Intermittent issue is dicult to reproduce and troubleshoot. It is important to record details
on shutdown frequencies, system conguration (3D video application) and operating
conditions.
Blue screen
Items Procedures
Symptoms
●
Have power, light activity, fan spinning
●
HP Logo displays briey
●
Fails to boot into Windows operating
system, displays blue screen, and then
crashes, restarts, or stops responding
Possible causes
Recent changes: conict of instructions from multiple programs or just added
hardware.
Incompatible hardware and driver.
Poor connection (hard drive, memory).
Hardware malfunctioning due to overheating (GPU, processor).
Defective hardware (memory, hard drive).
Important Notes & Resources Troubleshooting steps
There are many dierent ways to troubleshoot a blue screen error. Therefore, you
need to identify working conguration (Windows 7/8/10) and specic symptoms
of the failure in order to narrow down the issue. Refer to Blue screen (BSOD) error
on page 140.
Recommended resources
Microsoft knowledge base:
http://windows.microsoft.com/en-us/windows-8/resolve-windows-blue-screen-
errors
HP Troubleshooting Error Messages on a blue screen:
http://h20566.www2.hp.com/hpsc/doc/public/display?
docLocale=en_US&docId=emr_na-c00372711
Overview of General Troubleshooting Steps for a blue screen error
1. Note the blue screen error message and what activity was performed at the time.
2. Perform a hard reset (8. Hard reset on page 98) after disconnecting all external peripherals.
3. Reset BIOS to default (9. Soft reset (Default Settings) on page 99) to prevent booting to another device.
4. Run HP Hardware Diagnostics (6. HP Hardware Diagnostics and Tools on page 91) to isolate major faulty
hardware issues.
116 Chapter 8 Troubleshooting guide

HP ZBook 15u G5 Specifications

General

Form factor	Clamshell
Product type	Mobile workstation
Product color	Gray
Country of origin	China
Panel type	UWVA
Touchscreen	-
LED backlight	Yes
Display diagonal	15.6 \
Native aspect ratio	16:9
Memory slots	2x SO-DIMM
Memory clock speed	2400 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR4-SDRAM
Maximum internal memory	32 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
Storage media	SSD
Total storage capacity	512 GB
Compatible memory cards	SD, SDHC, SDXC
Number of SSDs installed	1
Number of built-in speakers	2
HP segment	Business
HP speaker type	HP Dual Speakers
Front camera HD type	HD
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity	0
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Pointing device	Touchpad
AC adapter power	- W
On-board graphics card ID	0x5917
On-board graphics card model	Intel® UHD Graphics 620
On-board graphics card family	Intel® UHD Graphics
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1150 MHz
Battery capacity	56 Wh
Number of battery cells	3
Bus type	OPI
Stepping	Y0
Tjunction	100 °C
Processor cache	8 MB
Processor cores	4
System bus rate	4 GT/s
Processor family	Intel® Core™ i7
Processor socket	BGA 1356
Processor threads	8
Processor codename	Kaby Lake R
Configurable TDP-up	25 W
Processor frequency	1.9 GHz
Configurable TDP-down	10 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	4.2 GHz
Processor operating modes	64-bit
PCI Express configurations	1x2+2x1, 1x4, 2x2, 4x1
Thermal Design Power (TDP)	15 W
Configurable TDP-up frequency	2.1 GHz
Configurable TDP-down frequency	0.8 GHz
Maximum number of PCI Express lanes	12
Processor code	SR3L8
Processor ARK ID	124968
Processor package size	42 x 24 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version	1.00

Weight and Dimensions

Depth	251 mm
Width	370.8 mm
Height	18.6 mm
Weight	1770 g