HP ZBook 15u G5 User Manual

TouchPad
Items Procedures
Symptoms
Not working properly
Possible causes
On/O enabled, driver, settings.
(1) – TouchPad on/o button
(2) – TouchPad
Troubleshooting steps
1. Ensure TouchPad On/O light is not amber (disabled). Double touch to enable.
2. Verify if TouchPad device is listed in Device Manager > Mice and other pointing
devices.
3. Install the latest TouchPad driver.
4. Adjust TouchPad settings (Control Panel > Mouse).
5. Test TouchPad controller using the HP PC Hardware Diagnostics (UEFI) tool (F2 >
Component Tests > Mouse Test > Pointer Test & Drag and Drop Test).
The sections below are intended for authorized service providers/technicians.
1. Check the TouchPad cable for damage or a loose connection, and then reseat the
TouchPad cable.
2. If issue persists, replace the TouchPad and verify the change.
Network Connectivity Ethernet (RJ-45 jack)
Items Procedures
Symptoms
●
Unable to nd networks (yellow bang)
●
Connection dropouts
●
Slow performance
Possible causes
Network source, cable, connection, RJ-45 port, driver, settings.
Troubleshooting steps
Quick Check: verify the network status lights that supposed to ash when
there is network activity.
HP Support Assistant tool - No network detected in
HPSA
1. Turn o the computer’s wireless feature (press wireless button).
2. Verify that networking source with recommended distance to the base is
less than 300 feet.
3. Examine the Ethernet cable for damage. Test with a veried working
cable.
4. Test with dierent networks and jacks and check with IT for hardware
compatibility settings.
5. Connect a veried working RJ-45 cable directly to the computer to isolate
other related issues (e.g., router, switch, docking station).
6. Verify Ethernet port lights (RJ-45):
–
Green (left): network is connected.
–
Amber (right): network is showing activity.
Common issues and possible solutions 131

HP ZBook 15u G5 Specifications

General

Form factor	Clamshell
Product type	Mobile workstation
Product color	Gray
Country of origin	China
Panel type	UWVA
Touchscreen	-
LED backlight	Yes
Display diagonal	15.6 \
Native aspect ratio	16:9
Memory slots	2x SO-DIMM
Memory clock speed	2400 MHz
Memory form factor	SO-DIMM
Internal memory type	DDR4-SDRAM
Maximum internal memory	32 GB
SSD capacity	The Solid State Drive's storage capacity in Gigabytes.
Storage media	SSD
Total storage capacity	512 GB
Compatible memory cards	SD, SDHC, SDXC
Number of SSDs installed	1
Number of built-in speakers	2
HP segment	Business
HP speaker type	HP Dual Speakers
Front camera HD type	HD
HDMI version	1.4
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity	0
Wi-Fi standards	802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standard	Wi-Fi 5 (802.11ac)
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Pointing device	Touchpad
AC adapter power	- W
On-board graphics card ID	0x5917
On-board graphics card model	Intel® UHD Graphics 620
On-board graphics card family	Intel® UHD Graphics
On-board graphics card OpenGL version	4.4
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	12.0
On-board graphics card dynamic frequency (max)	1150 MHz
Battery capacity	56 Wh
Number of battery cells	3
Bus type	OPI
Stepping	Y0
Tjunction	100 °C
Processor cache	8 MB
Processor cores	4
System bus rate	4 GT/s
Processor family	Intel® Core™ i7
Processor socket	BGA 1356
Processor threads	8
Processor codename	Kaby Lake R
Configurable TDP-up	25 W
Processor frequency	1.9 GHz
Configurable TDP-down	10 W
Processor lithography	14 nm
Processor manufacturer	Intel
PCI Express slots version	3.0
Processor boost frequency	4.2 GHz
Processor operating modes	64-bit
PCI Express configurations	1x2+2x1, 1x4, 2x2, 4x1
Thermal Design Power (TDP)	15 W
Configurable TDP-up frequency	2.1 GHz
Configurable TDP-down frequency	0.8 GHz
Maximum number of PCI Express lanes	12
Processor code	SR3L8
Processor ARK ID	124968
Processor package size	42 x 24 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version	1.00

Weight and Dimensions

Depth	251 mm
Width	370.8 mm
Height	18.6 mm
Weight	1770 g