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HP ZBook 15u G5 User Manual

HP ZBook 15u G5
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No or bad external video via docking
Items Procedures
Symptoms
No or bad image on external monitor
via ports of docking station (VGA, DP,
TB, display port, etc.)
Possible causes
Rooted from system board, software/drivers, dock connectors, docking station hardware/
rmware, dock video ports (DP, VGA, etc).
Troubleshooting steps
1. Be sure that external monitor is powered on.
2. Be sure that external monitor is compatible with the computer.
3. If applicable, plug the dock in dierent Type-C ports.
For more information, see the technical white paper titled ”HP ZBook 65/150/200 W
Thunderbolt 3 Dock User Guide.” Go to http://support.hp.com/, enter your model
number, and then click Manuals > Technical white papers.
4. If the screen image is distorted, try a DP-to-VGA adapter. Connect the adapter to each
DisplayPort and VGA port of the dock.
5. Test the monitor via internal ports (VGA, DP, HDMI, etc.).
6. Verify that dock connectors of the notebook and the dock are clean, without dust,
debris (e.g., using air duster).
7. Ideally, use a veried working operating system/system connected to the dock to
isolate the issue of the current operating system.
8. Ideally, use a veried working docking station to isolate the faulty dock.
9. Update latest dock rmware. Be sure to follow the installation instructions carefully.
You may want to try a DP-to-VGA adapter if you have a distorted screen image. Connect
the adapter to each DisplayPort of the dock. If you still cannot update the dock,
attempt to update it on a conrmed working notebook before having the dock
replaced.
Note See the technical white paper titled “Multiple displays on HP ZBook Mobile Workstations”
from HP platform support website. Go to http://support.hp.com/, enter your model number,
and then click Manuals > Technical white papers.
Incorrect or missing color/distorted image
Items Procedures
Symptoms
System works normally but the display
shows:
Missing or strange color
Image distortion
Possible causes
Loose connection, display cable, display, graphics card.
Troubleshooting steps
Verify with external monitor (i.e., VGA)
1. Use combination Fn + F4 to enable output to external monitor.
2. Close the lid.
If the external monitor also shows incorrect color, it is graphics card issue. Test with a
veried working graphics card.
Verify display cable and cable connection–Display disassembly is required.
Be sure that external display cables are not pinched or damaged.
Common issues and possible solutions 127

Table of Contents

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HP ZBook 15u G5 Specifications

General IconGeneral
Form factorClamshell
Product typeMobile workstation
Product colorGray
Country of originChina
Panel typeUWVA
Touchscreen-
LED backlightYes
Display diagonal15.6 \
Native aspect ratio16:9
Memory slots2x SO-DIMM
Memory clock speed2400 MHz
Memory form factorSO-DIMM
Internal memory typeDDR4-SDRAM
Maximum internal memory32 GB
SSD capacityThe Solid State Drive's storage capacity in Gigabytes.
Storage mediaSSD
Total storage capacity512 GB
Compatible memory cardsSD, SDHC, SDXC
Number of SSDs installed1
Number of built-in speakers2
HP segmentBusiness
HP speaker typeHP Dual Speakers
Front camera HD typeHD
HDMI version1.4
USB 2.0 ports quantityUSB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
USB 3.2 Gen 2 (3.1 Gen 2) Type-C ports quantity0
Wi-Fi standards802.11a, Wi-Fi 5 (802.11ac), 802.11b, 802.11g, Wi-Fi 4 (802.11n)
Top Wi-Fi standardWi-Fi 5 (802.11ac)
Ethernet LAN data rates10, 100, 1000 Mbit/s
Pointing deviceTouchpad
AC adapter power- W
On-board graphics card ID0x5917
On-board graphics card modelIntel® UHD Graphics 620
On-board graphics card familyIntel® UHD Graphics
On-board graphics card OpenGL version4.4
On-board graphics card base frequency300 MHz
On-board graphics card DirectX version12.0
On-board graphics card dynamic frequency (max)1150 MHz
Battery capacity56 Wh
Number of battery cells3
Bus typeOPI
SteppingY0
Tjunction100 °C
Processor cache8 MB
Processor cores4
System bus rate4 GT/s
Processor familyIntel® Core™ i7
Processor socketBGA 1356
Processor threads8
Processor codenameKaby Lake R
Configurable TDP-up25 W
Processor frequency1.9 GHz
Configurable TDP-down10 W
Processor lithography14 nm
Processor manufacturerIntel
PCI Express slots version3.0
Processor boost frequency4.2 GHz
Processor operating modes64-bit
PCI Express configurations1x2+2x1, 1x4, 2x2, 4x1
Thermal Design Power (TDP)15 W
Configurable TDP-up frequency2.1 GHz
Configurable TDP-down frequency0.8 GHz
Maximum number of PCI Express lanes12
Processor codeSR3L8
Processor ARK ID124968
Processor package size42 x 24 mm
Supported instruction setsAVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version1.00
Weight and Dimensions IconWeight and Dimensions
Depth251 mm
Width370.8 mm
Height18.6 mm
Weight1770 g

Summary

Product Description

Processors

Lists the available Intel Core processors for the workstation, including 8th-gen quad-core and 7th-gen dual-core options.

Graphics

Details internal and external graphics capabilities, including Intel HD/UHD graphics and AMD Radeon Pro.

Panel Specifications

Describes display panel options, including size, resolution, brightness, and touch capability.

Memory Modules

Details memory module specifications, type, and supported RAM configurations.

Primary Storage Options

Lists available M.2 PCIe and SATA solid-state drive capacities and types.

Wireless Networking Features

Covers Bluetooth, WLAN, and WWAN capabilities, including supported formats and antennas.

Computer Ports

Lists and describes the various ports available on the computer, including USB, HDMI, and docking connectors.

Security Features

Outlines security features like Trusted Platform Module (TPM) and fingerprint reader.

Components Overview

Right Side Components

Identifies and describes components located on the right side of the computer.

Removal and Replacement Preliminary Requirements

Grounding Guidelines

Explains electrostatic discharge (ESD) precautions to prevent component damage.

Customer Self-Repair Procedures

Troubleshooting Guide

General Troubleshooting Steps

Provides a systematic methodology for troubleshooting computer issues.

Identify the Issue

Guides on understanding the problem and the computer's boot-up sequence.

HP Hardware Diagnostics Tools

Introduces HP diagnostic tools for identifying and resolving hardware failures.

Power-On Issues

Discusses common power-on problems, their causes, and troubleshooting steps.

No Video Issues

Guides on troubleshooting internal and external display problems.

Computer Setup (BIOS), TPM, and HP Sure Start

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