Chapter 12. RAS, monitoring, and troubleshooting 735
If you want to generate a new support package, complete these steps:
1. Enter the following command in the command-line interface:
satask snap -upload -pmr pmr_number
where the pmr_number is the number of an existing PMR. The command generates a new
support package and uploads it to the support center with the identifying PMR number. If
you do not have a PMR number that corresponds with support package, then you can use
the following command:
satask snap -upload
The command generates a new support package and uploads it to the support center by
using the machine type and serial to route the package.
2. To verify the progress of the upload to the support center, enter the following command:
lscmdstatus
In the results of this command, verify that the supportupload_status is Complete, which
indicates that the upload is successfully completed. Other possible values for this
parameter include Active, Wait, Abort, and Failed. If the upload is Active, you can use
the supportupload_progress_percent parameter to view the progress for the upload.
12.9.4 Collecting support information by using the SAT
The IBM Storwize V5000 Gen2 management GUI collects information from all of the
components in the system. The Service Assistant Tool (SAT) collects information from all
node canisters. The
snap file is the information that is collected and packaged in a single file.
If the package is collected by using the Service Assistant Tool, ensure that the node from
which the logs are collected is the current node, as shown in Figure 12-109.
Figure 12-109 Accessing the Collect Logs panel in the Service Assistance Tool
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