Chapter 12. RAS, monitoring, and troubleshooting 731
If you want to generate a new support package, complete these steps:
1. Enter the following command in the command-line interface:
satask snap -upload -pmr pmr_number
where the pmr_number is the number of an existing PMR. The command generates a new
support package and uploads it to the support center with the identifying PMR number. If
you do not have a PMR number that corresponds with support package, then you can use
the following command:
satask snap -upload
The command generates a new support package and uploads it to the support center by
using the machine type and serial to route the package.
2. To verify the progress of the upload to the support center, enter the following command:
lscmdstatus
In the results of this command, verify that the supportupload_status is Complete, which
indicates that the upload is successfully completed. Other possible values for this
parameter include Active, Wait, Abort, and Failed. If the upload is Active, you can use
the supportupload_progress_percent parameter to view the progress for the upload.
12.9.3 Manual upload of Support Packages
You can use the management GUI or the command-line interface to upload manually support
packages to the support center. If support assistance is configured on your systems, you can
manually upload new support packages to the support center to help analyze and resolve
errors on the system. You can select individual logs to either download to review or send
directly to the support center for analysis.
Using the management GUI
The management GUI supports manually uploading support packages. Manually uploading
support packages require that you download either a new support package or an existing
support package to your system and then upload the file to support directly.
To manually upload a new support package to the support center, complete these steps:
1. In the management GUI, select Settings → Support → Support Package.
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