Customer Support and Service
Chapter 8. Solving Computer Problems 8-19
Obtaining IBM Operating System Updates
IBM provides update diskettes, called ServicePaks or corrective
service diskettes (CSDs), to customers who report a DOS problem
for which there is or will be a corrective program.
You can obtain update diskettes from the following sources:
• IBM PC Company BBS
• IBM Software Solutions Center. In the U.S. or Canada, call
1-800-992-4777.
• IBM authorized reseller or IBM marketing representative.
Ordering Publications
Additional publications are available for purchase form IBM. For a
list of publications available in your country:
• In the U.S. and Puerto Rico, call IBM PC Books at
1-800-426-7282.
• In Canada, call 1-800-465-1234.
• In all other countries, contact your IBM reseller or IBM marketing
representative.
About Your Warranty
During the warranty period, you may be responsible for repair costs
if the product damage was due to misuse, accident, modification,
unsuitable physical or operating environment, or improper
maintenance.
For complete details about the product warranty, see Appendix E.
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