IBM x3200 M3 7327 User Manual

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 4, “Parts listing, System x3200 M3 Types 7327 and 7328,” on page 133 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by “(Trained service technician only),” that step must be performed only by a
trained service technician.
v Go to the IBM support Web site at http://www.ibm.com/systems/support/ to check for technical
information, hints, tips, and new device drivers or to submit a request for information.
Error code Description Action
3818003 Core Root of Trust Measurement (CRTM)
flash lock failed
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818004 Core Root of Trust Measurement (CRTM)
system error
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818005 Current Bank Core Root of Trust
Measurement (CRTM) capsule signature
invalid
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3818006 Opposite bank CRTM capsule signature
invalid
1. Switch the server firmware bank to the backup
bank (see “Starting the backup server firmware”
on page 229).
2. Run the Setup utility, select Load Default
Settings, and save the settings.
3. Switch the bank back to the primary bank.
4. (Trained service technician only) Replace the
system board.
3818007 CRTM update capsule signature invalid
1. Run the Setup utility, select Load Default
Settings, and save the settings.
2. (Trained service technician only) Replace the
system board.
3828004 AEM power capping disabled
1. Check the settings and the event logs.
2. Make sure that the Active Energy Manager feature
is enabled in the Setup utility. Select System
Settings -> Power -> Active Energy -> Capping
Enabled.
3. Update the server firmware to the latest level (see
“Updating the firmware” on page 221).
4. Update the IMM firmware to the latest level (see
“Updating the firmware” on page 221).
System-event log
The system-event log contains messages of three types:
Information
Information messages do not require action; they record significant
system-level events, such as when the server is started.
34 System x3200 M3 Types 7327 and 7328: Problem Determination and Service Guide

IBM x3200 M3 7327 Specifications

General

Brand	IBM
Model	x3200 M3 7327
Category	Server
Language	English