When contacting us, the serial number will be necessary. To check the serial number, refer to the following:
Checking the Equipment's Serial Number (page 5-5)
Message Checkpoints Corrective Actions
Reference
Page
Account error.
― Failed to specify Job Accounting
when processing the job externally.
The job is canceled. Select [
OK
].
—
Add toner.
[C][M][Y]
Job is canceled.
B&W mode enabled.
― Replace the toner container to our
specified toner container. If not,
select [
OK
] to cancel the job. The
device prints in black and white for a
while.
page 10-4
Message Checkpoints Corrective Actions
Reference
Page
Box is not found.
Job is canceled.
― The specified box cannot be found.
Job is canceled. Select [
OK
].
—
Box limit exceeded. Job
is canceled.
*1
*1 When Auto Error Clear is set to [
On
], processing resumes automatically after a set amount of time elapses. For details
on Auto Error Clear, refer to the following:
Auto Err. Clear (page 8-18)
Is [
OK
] displayed on the screen? The specified box is full, and no
further storage is available; Job is
canceled. Select [
OK
] . Try to
perform the job again after printing
or deleting data from the box.
—
Message Checkpoints Corrective Actions
Reference
Page
Cannot connect to
Authentication Server
Check the connection
with the server.
— Check the connection status with
the server.
—
Cannot connect to
Authentication Server
Check the domain name.
— Check the domain name. page 9-2
Cannot connect to
Authentication Server
Check the host name.
— Check the host name. page 8-26
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