10-8
Troubleshooting > General Troubles
General Troubles
When a problem occurs, first check the following. If the problem persists, contact your dealer or service representative.
Symptom Checkpoint Corrective Action
Reference
Page
Cannot send document. Is the modular cord connected
correctly?
Connect the modular cord correctly. ―
Is Send error displayed? Remedy the cause of error and send
again.
10-5
Is TX (transmission) restriction
activated?
Cancel the TX restriction. 8-13
Are you using an IP telephone
line?
You may be able to temporarily clear the
communication error by changing the
setting of [TX Start Speed] in
Transmission.
8-12
Cannot perform encrypted
communication.
Are the registrations correct both
at sender and recipient?
Double-check the registrations both at
sender and recipient.
5-35
Cannot use the remote
switching function.
Is a pulse line used? Some phones may transmit tone signals
using buttons. Refer to the operation
manual of your phone set.
―
Is the remote switching number
correct?
Check the registration. (Default: 55) 8-11
Cannot use the remote
switching function.
Is a pulse line used? Some phones may transmit tone signals
using buttons. Refer to the operation
manual of your phone set.
―
Is the remote switching number
correct?
Check the registration. (Default: 55) 8-11
Did you press the remote
switching number too quickly?
Press the remote switching number twice
slowly.
―
No print output after reception. Is memory forwarding activated? Check the forwarding destination. 5-12
Cannot receive document. Is the modular cord connected
correctly?
Connect the modular cord correctly. ―
Is Communication error
displayed?
Remedy the cause of error and ask the
sender to retry.
10-5
Are you using an IP telephone
line?
You may be able to temporarily clear the
communication error by changing the
setting of [RX Start Speed] in Reception.
8-12
Is RX (reception) restriction
activated?
Cancel the RX restriction. 8-12
Cannot receive 2 in 1
reception.
Are 2 in 1 reception and duplex
reception both set?
Cancel the duplex printing. 5-24
Cannot perform memory
reception.
Is free space available in the
memory?
Receive after the memory has free space,
or create free space in the memory.
―