Action Yes No
Step 6
a Remove, and then reinstall the printer software. For more
information, see “Installing the printer software” on page 35.
Note: The printer software is available at
http://support.lexmark.com.
b Resend the print job.
Do the jobs print?
The problem is solved. Contact
customer
support.
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated temperatures.
Action Yes No
a Make sure the size of the paper loaded in the tray matches the fuser
type.
Note: To identify the fuser type, view the label on the fuser.
b Resend the print job.
Does the print speed increase?
The problem is solved. Contact
customer
support at
http://support.lexmar
k.com or your service
representative.
Tray linking does not work
Notes:
• The trays can detect paper length.
• The multipurpose feeder does not automatically detect the paper size. You must set the size from the Paper
Size/Type menu.
Action Yes No
Step 1
a Open the trays, and then check if they contain paper of the same size
and type.
• Check if the paper guides are in the correct positions for the size
of the paper loaded in each tray.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
b Resend the print job.
Do the trays link correctly?
The problem is solved. Go to step 2.
Troubleshooting 310
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