Internal print server does not operate correctly
Action Yes No
Step 1
Reinstall the internal print server.
a Remove, and then install the internal print server. For more
information, see “Installing an Internal Solutions Port” on page 18.
b Print a menu settings page, and then check if the internal print server
is listed in the Installed Options list.
Is the internal print server listed in the Installed Options list?
Go to step 2. Check if the internal
print server is
supported by the
printer.
Note: An internal print
server from another
printer may not work
with this printer.
Step 2
Check the cable and the internal print server connection.
Use the correct cable, and then check if it is securely connected to the
internal print server.
Does the internal print server operate correctly?
The problem is solved. Contact
customer
support.
Tray problems
Action Yes No
Step 1
a Open the tray and do one or more of the following:
• Check for paper jams or misfeeds.
• Check if the paper size indicators on the paper guides are aligned
with the paper size indicators on the tray.
• If you are printing on custom‑size paper, then make sure that the
paper guides rest against the edges of the paper.
• Make sure the paper is below the maximum paper fill indicator.
• Make sure paper lies flat in the tray.
b Check if the tray closes properly.
Is the tray working?
The problem is solved. Go to step 2.
Step 2
a Turn off the printer, then wait about 10 seconds, and then turn the
printer back on.
b Resend the print job.
Is the tray working?
The problem is solved. Go to step 3.
Step 3
Check if the tray is installed.
Print a menu settings page, and then check if the tray is listed in the
Installed Options list.
Is the tray listed in the menu settings page?
Go to step 4. Reinstall the tray. For
more information, see
the setup
documentation that
came with the tray.
Troubleshooting 314
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