3. If you can't see a battery icon after you plug your phone in to charge, the issue could be
with your screen. Check if your phone rings by calling it from another phone. If it rings, the
issue is with your screen and you can try these troubleshooting steps.
4. Perform an external phone reset. Learn how.
Phone restarts or crashes
If your phone randomly reboots, restarts or shuts down without restarting, try the following.
1. Restart your phone:
1. Hold down the Power button for about 30 seconds.
2. If this doesn't work, charge your phone for at least 5 minutes. Then, while connected to
the charger, restart by holding down the power button for 30 seconds.
2. Troubleshoot your phone:
1. Check if a software update is available for your phone.
2. Check the available storage and clear space if needed.
You may see issues if your phone's internal storage is almost full. To free up space,
remove unnecessary files and clear cached data.
3. Troubleshoot your apps:
1. Check for app updates.
2. Use safe mode to see if installed apps are causing the issue and uninstall as needed.
If your problem doesn't go away in safe mode, restart your phone and continue to the
next section.
4. Reset to factory settings:
To remove any processes on your phone that may be causing the issue, you can reset your
phone to factory settings.
A factory data reset will remove all data from your phone.
Screen is frozen or won't respond
Tip: If your screen goes black when the phone rings so you can't answer the call, clear data
for the
Phone app.
If your phone freezes, stops responding or is stuck on a blank or white screen, try the following:
1. Restart your phone. Hold down the Power button for about 30 seconds.
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