3. Make sure Contact sharing
is on.
4. Check and adjust sharing settings on the paired device or in the device's app.
Fix it: check the basics
After each step, see if your issue is fixed:
1. Check battery level on your phone and Bluetooth device, and charge if either is low.
2. Keep the phone and Bluetooth device within 30 feet of each other, and closer for better
performance.
3. On your phone, turn Bluetooth off and then on again.
4. Turn off the Bluetooth device to disconnect it, then turn it back on to automatically
reconnect with the phone.
5. Power cycle both your phone and the Bluetooth device.
If that doesn't fix it, follow the steps for specific problems in the sections above.
Wi-Fi problems
After each troubleshooting step, check to see if the issue is fixed.
Can't connect to a network
1. When you enter the password to connect:
• Get the password from the Wi-Fi router and make sure you enter it correctly on your
phone.
• If the CONNECT button is greyed out, the password you entered isn’t long enough.
Confirm the router’s password and re-enter it on your phone.
2. Check if a software update is available for your phone.
3. Check that the Wi-Fi router firmware is up to date.
4. Reset the phone's network connections.
5. Reset the phone.
Connection drops
After each troubleshooting step, check to see if the issue is fixed.
1. Turn off Wi-Fi scanning.
2. Set Wi-Fi to always remain connected, even when the phone sleeps.
Fix a problem : Bluetooth, Wi-Fi, USB issues 197
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