3. Forget
the network connection. Then set up the Wi-Fi connection again.
4. Check if a software update is available for your phone.
5. Restart your wireless router by unplugging it from the power outlet for about 30 seconds
and then plugging it back in. Once the wireless router is running again, try to reconnect.
6. On a computer, log into your router and try adjusting one or more of these router settings:
• If the router has multiple bands, disable the lower band.
• Change the encryption/security setting of the SSID from WPA-password to WPA-PSK.
• Don't use automatic channel selection. Instead, assign a fixed channel, such as
Channel 6.
7. Reset the phone's connections.
Hotspot problems
If you can't connect a computer or tablet to your phone's Wi-Fi hotspot:
1. The mobile network for your phone may not be in range. Check the signal icon in your
status bar to ensure that you have a strong connection. If not, try these troubleshooting
steps.
2. Re-enter the password on the device to match the hotspot password set up on your phone.
Make sure that the encryption type and security settings match on the device and your
phone.
3. Disconnect and then reconnect:
1. Turn off the connection from your device.
2. Turn off the phone's hotspot.
3. Restart your device.
4. Wait for 1 minute, then turn on and enable the hotspot on your phone.
5. Reconnect the device.
If you've connected a computer or tablet but can't access certain websites:
1. Power cycle your computer or tablet.
2. Make sure the browser version is up to date.
Can't transfer files or connect to computer
If you're having problems using a USB connection to connect your phone to your computer, try
these troubleshooting steps.
Fix a problem : Bluetooth, Wi-Fi, USB issues 198
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