Problems with Play Store
For help with Play Store, read Google's troubleshooting information.
Problems with
Gmail
For help with Gmail, read Google's troubleshooting information.
Problems with app you installed
After each step, check to see if the issue is fixed:
1. Check for
updates to the app.
2.
If you can open the app, touch
or >
Help and look for troubleshooting information.
3. Clear the app's cache.
4. Go to the developer's website for support.
1. Open
the Play Store app.
2.
Touch
>
My apps & games.
3. Touch the app and swipe down to see a link to the website.
Messaging problems
If you're having problems sending or receiving messages, try the following:
1. Check for updates to your messaging app.
2. Check if a software update is available for your phone.
3. Turn your phone off and then on again.
4. If the problem persists, follow the steps below for specific problems. After each
troubleshooting step, check to see if your issue is fixed.
Red ! on text message
If you see
, your text message was not sent.
1. Check your signal strength:
• Weak signal from your cellular provider is a common cause of unsent messages. In
the
status bar, see how many bars your network connection has. If you see only one
or two bars, change locations to improve your signal strength, particularly if you are
indoors.
2. Open the conversation and resend the message.
Fix a problem : App issues 203
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