1. Go to
Settings > System > Advanced > Reset options.
2. Touch Reset Wi-Fi, mobile & Bluetooth > RESET SETTINGS.
3. Touch RESET SETTINGS.
4. Try to reconnect to Wi-Fi, mobile data and Bluetooth, or try to share your internet
connection again.
Reset phone
What a reset does
Resetting your phone erases all data and restores it to out-of-the-box condition. This data will
be erased from the phone:
• Google account
• Media (music, photos, videos)
• System settings and data
• App settings and data (including text messages)
• Downloaded apps
Before you reset
1. Back up your data.
If your phone works and you can unlock it, be sure to:
• Copy your photos, videos and music to a computer or to cloud storage.
• Make sure that any changes you made to contacts or calendar are synced to an
account.
2. Make sure you have your security information:
• The username for a Google account on your phone. (Settings > Accounts)
• The password for that Google account. If you've forgotten the password, you can reset
it. Wait 24 hours before resetting the phone if you reset your password.
• If you set a screen lock, make sure you know the PIN, pattern or password.
To restore your data after resetting, you'll need to enter security information. This shows
that you or someone you trust did the reset and helps prevent others from using your
phone without permission.
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