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Conference System
VSX 3000
Polycom VSX 3000 User Manual
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Administrator’
s Guide for the VSX
Series
7 - 8
General T
roubleshooting
This section presents problems, likely
causes, and corrective actions. Problems
are grouped as follows:
•
Power and Start-up
•
Controls
•
Access to Screens and Systems
•
Calling
•
Displays
•
Cameras
•
Audio
•
Error Indications
•
System Lights
•
Network Interface Lights
163
165
Table of Contents
Default Chapter
3
Table of Contents
3
About this Guide
9
1 Introducing the VSX Series
11
VSX Models
11
VSX 3000 Desktop System
12
VSX 5000 Set-Top System
13
VSX 6000 Set-Top System
14
VSX 7000 and VSX 7000S Set-Top Systems
15
VSX 7000E Component System
16
VSX 8000 Component System
18
Key Features
19
Breakthrough Video Quality
19
Industry-Leading Audio Quality
20
Rich Conference Experience
20
Enhanced User Experience
21
Easy Installation
21
Security
22
Remote Management
22
2 Setting up Your System Hardware
23
System Back Panel Views
23
VSX 3000 Desktop Connector Panel
23
VSX 5000 Back Panel
24
VSX 6000 Back Panel
25
VSX 7000 Back Panel
26
VSX 7000S Back Panel
27
VSX 7000E Back Panel
28
VSX 8000 Back Panel
29
Positioning the System
30
Positioning the VSX 3000 Desktop System
30
Positioning Set-Top Systems
31
Positioning Component Systems
32
Connecting to the LAN
32
Connecting to Other Networks
33
Connecting the Vsx 3000 Desktop System to the Isdn Bri Network
34
Networks
35
Connecting Cameras
36
Connecting a Document Camera to the VSX 3000 Desktop System
36
Connecting Cameras to Set-Top Systems
36
Connecting Cameras to Component Systems
36
Using the VSX 3000 System as the Monitor for a Computer
37
Connecting Monitors and Projectors
38
Connecting Monitors to Set-Top Systems
38
Additional TV Monitor
38
VGA Monitor or Projector
38
Connecting Monitors to Component Systems
38
Connecting Microphones or a Soundstation VTX 1000
39
About Polycom Microphones and the Soundstation VTX 1000
39
Connecting Polycom Microphones to Set-Top or Component Systems
40
Placing Polycom Microphones to Send Stereo from Your Site
42
Connecting a Soundstation VTX 1000 to a Set-Top or Component System
44
Placing a Soundstation VTX 1000 Phone to Send Stereo from Your Site
45
Connecting Powered Microphones or a Mixer to a VSX 8000 Component
46
System
46
Connecting Speakers
46
Connecting Speakers or Headphones to the VSX 3000 Desktop System
46
Connecting Speakers to Set-Top Systems
46
Connecting Speakers to Component Systems
46
Placing Speakers to Play Stereo from Far Sites
47
Connecting Content Sharing Equipment
48
Connecting Vcr/Dvds
48
Connecting a Visual Concert VSX to Set-Top Systems
49
Connecting an Imageshare II to Component Systems
51
Connecting Computers to Component Systems
51
Connecting Control and Accessibility Equipment
51
Connecting Closed Captioning Equipment
52
Connecting Touch-Panel Controls
52
Connecting IR Sensors to VSX 8000 Systems
52
Powering on
53
Powering on the VSX 3000 Desktop System
53
Powering on Set-Top and Component Systems
53
3 Configuring Network Use
55
Getting the Network Ready
55
Network Connectivity Checklist
56
Configuring with the Setup Wizard
57
Configuring LAN Properties
58
Configuring IP Network Support
60
Specifying H.323 Settings
60
Configuring the System to Use a Gatekeeper
61
Configuring the System to Use a Gateway
62
Specifying SIP Settings
64
Specifying Quality of Service
65
Configuring the System for Use with a Firewall or NAT
66
Configuring ISDN Support
68
Configuring the BRI Network Interface
68
Configuring the PRI Network Interface
70
Configuring the Serial V.35/RS-449/RS-530 Network Interface
73
Configuring Telephony
76
Configuring Call Preferences
77
Configuring the Global Directory
79
Configuring the Directory Server Settings
79
Setting the Dialing Rules
80
Placing a Test Call
80
Checking System Status
81
Keeping Your Software Current
81
4 Customizing the VSX System
83
Designing Video Behaviors
83
Configuring Camera Settings and Video Quality Options
84
Configuring Automatic Camera Tracking
86
Configuring Camera Presets
87
Configuring Monitors
88
Using Dual Monitor Emulation
91
Adjusting the Monitor's Color Balance
92
Configuring Content Display
92
Configuring Content Display with People+Content IP
93
Configuring VCR/DVD Player Settings
96
Playing a Videotape or DVD
96
Recording a Call to Videotape or DVD
96
Designing Audio Behaviors
98
Configuring General Audio Settings
98
Configuring Stereosurround Settings
103
Configuring VSX Systems for a Polycom Vortex Mixer
104
Configuring Microphones Connected to Audio Inputs
105
Vsx 8000
105
Configuring RS-232 Equipment
107
Configuring for Use with a Touch Panel Control
107
Configuring for Use with a Modem
108
Designing the User Experience
109
Managing User Access to Settings and Features
109
Setting the Admin Password
110
Screens that Require the Admin Password for Access
111
Letting Users Customize the Workspace
111
Backlight Compensation
111
Limiting What Users Can Do with the System
112
Using the System for Specialized Applications
112
Setting Passwords and Security Options
113
Enabling AES Encryption
114
Configuring Call Settings
115
Setting the Call Answering Mode
116
Configuring Multipoint Calling
117
Entering a Multipoint Software Registration Key
117
Configuring Multipoint Settings
118
Configuring with Pathnavigator's Conference on Demand Feature
119
Including more than Three Other Sites in a Cascaded Call
119
Configuring Directory Settings
120
Setting Date, Time, and Location
121
Customizing the Workspace Appearance
123
Designing the Home Screen
123
Adding Sites to the Home Screen
126
Adding Marquee Text
126
Adding Screen Saver Text
127
Adding a Screen Saver Logo
128
Adding a Screen Saver News Feed
128
Changing System Appearance
129
Customizing Camera Names and Icons
129
Using Customized Camera Names and Icons
130
Setting Ring Tones and Alert Tones
130
Configuring Remote Control Behavior
131
Configuring Streaming Calls
132
Configuring Closed Captioning
134
Audio Options for Closed Captioners
134
Providing Closed Captions for Conferences
135
Via a Dial-Up Connection to the Systems' RS-232 Serial Port
135
Via the System's Serial RS-232 Port
136
Via VSX Web
136
Via a Telnet Session
137
Helping Users Get Started
138
5 Managing the System Remotely
139
Using VSX Web
139
Accessing VSX Web
139
Monitoring a Room or Call with VSX Web
140
Creating a Localized System Name with VSX Web
141
Implementing Basic Mode with VSX Web
141
Managing System Profiles with VSX Web
142
Managing Directories with VSX Web
143
Configuring Global Services
144
Viewing the Management Servers List
144
Requiring an Account Number for Calls
144
Adding My Information
145
Requesting Technical Support from the Global Management System
146
Administrator
146
Setting up SNMP
147
Downloading Mibs
147
Configuring for SNMP Management
148
6 System Usage and Statistics
149
Call Summary
149
Call Statistics
150
Call Status
151
Content Statistics
151
Recent Calls
151
Call Detail Report (CDR)
152
Information in the CDR
153
Call Detail Report Archives
155
7 Diagnostics and General Troubleshooting
157
Sending a Message
157
System Screens Quick Reference
158
Diagnostic Screens
158
General Troubleshooting
164
Power and Start-Up
165
Controls
166
Access to Screens and Systems
167
Calling
169
Displays
173
Cameras
177
Audio
178
Error Indications
183
System Lights
184
Network Interface Lights
185
How to Contact Technical Support
186
Appendix
187
Multipoint Dialing Speed Information
187
Actions that Cause the System to Restart
189
Port Usage
190
Q.850 Cause Codes
192
Pathnavigator Error Codes
197
Regulatory Notices
201
Index
209
Other manuals for Polycom VSX 3000
Quick Tips
2 pages
Product Reference Guide
17 pages
Getting Started Guide
48 pages
4
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Polycom VSX 3000 Specifications
General
Brand
Polycom
Model
VSX 3000
Category
Conference System
Language
English
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