Quantum QX Series User Manual

Chapter 5: Troubleshooting
Diagnostic Steps
QX and QXS Setup Guide 136
Answer Possible
reasons
Actions
Yes The link is
down.
l Check cable connections and reseat if necessary.
l Inspect cable for damage.
l Swap cables to determine if fault is caused by a defective cable. Replace cable if
necessary.
l Verify that the switch, if any, is operating properly. If possible, test with another
port.
l Verify that the HBA is fully seated, and that the PCI slot is powered on and
operational.
l Review event logs for indicators of a specific fault in a host data path component.
l Contact an authorized service provider for assistance.
l See also Isolate a Host-side CNC Connection Fault on page 138.
Is a Connected Port’s “Expansion Port Status” LED Off?
Answer Possiblereasons Actions
No System functioning
properly.
No action required.
Yes The link is down. l Check cable connections and reseat if necessary.
l Inspect cable for damage.
l Swap cables to determine if fault is caused by a defective cable.
Replace cable if necessary.
l Review event logs for indicators of a specific fault in a host data path
component.
l Contact an authorized service provider for assistance.
l See also Isolate a Controller Module Expansion Port Connection Fault
on page 141.
Table19:Diagnostics LED status: Rear panel “Expansion Port Status”
Is a Connected Port’s “Network Port Link Status” LED Off?
Answer Possiblereasons Actions
No System functioning
properly.
No action required.
Yes The link is down. Use standard networking troubleshooting procedures to isolate faults on
the network.
Table20:Diagnostics LED status: Rear panel “Network Port Link Status”

Quantum QX Series Specifications

General

Brand	Quantum
Model	QX Series
Category	Storage
Language	English