Service Calls
Overview
General
These machines issue an SC (Service Call) when an error occurs. Error codes can be viewed Error
History box of the Service Mode screen in Smart Organizing Monitor.
Pay attention to the following points:
• All SC codes are logged.
•
After an error occurs and an SC code is issued, cycle the machine off and on. This usually corrects
the problem.
• Before deciding to replace a PCB (main board, PSU, HVPS) always check the harnesses to make
sure that the problem was not caused by a loose connection.
• Before deciding to replace a motor or sensor, always check around the motor or sensor feeler to
make sure that there is no physical obstruction such as scrap paper or something that has fallen
inside the machine (paper clip, pin, etc.)
Fusing Related SC Codes
A fatal error is issued when a problem occurs inside the fusing unit. Fusing related errors present a fire
hazard so they require special handling.
• Once a fatal error occurs, the machine cannot be used until the problem has been corrected.
Service Calls
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