When You Cannot Send Scanned Files
This section describes likely causes of and solutions for problems related to network delivery and
sending e-mail.
When Stored Files Cannot Be Accessed
This section describes likely causes of and possible solutions for job access-related problems.
Problem Causes Solutions
The stored file is locked and
is not accessible.
The file, which is password
protected, is locked because
the password was
incorrectly entered ten times.
Contact your administrator.
When Stored Files Cannot Be Edited
This section describes likely causes of and possible solutions for stored files being unable to be edited.
Problem
Causes Solutions
Stored files cannot be
deleted. File names and
passwords cannot be
changed. Files cannot be
redelivered.
Limits have been imposed
using the available extended
security function.
Contact your administrator.
When You Cannot Browse the Network to Send a Scan File
This section describes likely causes of and possible solutions for the network browsing failing to operate
when files are sent.
Problem
Causes Solutions
The network cannot be
browsed when specifying
the destination folder.
The following machine
settings may not be correct:
• IP address
• Subnet Mask
Check the settings. See "Interface
Settings", Network and System Settings
Reference.
5. Troubleshooting When Using the Scanner Function
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