2. Troubleshooting When Using the
Copy/Document Server Function
This chapter describes likely causes of and possible solutions for Copier and Document Server function
problems.
Messages Displayed When Using the Copy/
Document Server Function
This section describes the machine's main messages. If other messages appear, follow their instructions.
• If you cannot make copies as you want because of the paper type, paper size or paper capacity
problems, use recommended paper. See "Recommended Paper Sizes and Types", About This
Machine.
• For messages that are not listed here, see "When You Have Problems Operating the Machine".
Message
Causes Solutions
"Authentication has failed." The entered login user name
or login password is not
correct.
Contact the user administrator.
"Authentication has failed." The machine cannot perform
authentication.
Contact your administrator.
"Cannot staple paper of this
size."
The Staple function cannot
be used with paper size
selected.
Select a proper paper size. See
"Finisher (Type 3 Only)", About This
Machine.
"Check paper size." An irregular paper size is
set.
If you press the [Start] key, the copy
will start using the selected paper.
"Duplex is not available with
this paper size."
A paper size not available in
Duplex mode has been
selected.
Select a proper paper size. See
"Specifications for the Main Unit",
About This Machine.
"Exceeded max. number of
pages per file. Do you want
to store the scanned pages
as 1 file?"
The number of scanned
pages exceeds the capacity
per file of the Document
Server.
Press [Store File] to store scanned
pages as a file. Scanned data is stored
as a file in the Document Server. If you
do not want to store scanned pages,
press [No]. Scanned data is deleted.
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