When You Cannot Send or Receive Fax
Messages As Wanted
This section describes likely causes of and possible solutions for transmission and reception-related
problems.
Transmission/Reception
Problem Causes Solutions
Both transmission and
reception are impossible.
The modular cord may be
disconnected.
Make sure the modular cord is
correctly connected. See "Connecting
the Machine to a Telephone Line and
Telephone", Network and System
Settings Reference.
Transmission
Problem Causes Solutions
Document appears blank at
the other end.
The original was placed
upside down.
When the original is placed directly on
the exposure glass, the side to be
scanned must face down. When the
original is inserted into the ADF, the
side to be scanned must face up.
Printed or sent images are
spotty.
The exposure glass,
scanning glass, or ADF is
dirty.
Clean them. See "Cleaning the
Machine", About This Machine. Make
sure ink or correction fluid is dry before
placing originals.
Reception is possible, but
transmission is impossible.
There are regions and
telephone exchanges where
a dial tone can not be
detected.
Turn the dial tone detection off in User
Parameters. For details about how to
do this, see "Parameter Settings",
Facsimile Reference.
Transmission failed due to
"maximum e-mail size" error.
If the e-mail size specified
on the machine is too large,
the Internet Fax document
cannot be sent.
In [Facsimile Features], under [Send
Settings], set [Max. E-mail Size] to
[Off], or set the maximum e-mail size to
a larger value. Then, resend the
document.
3. Troubleshooting When Using the Facsimile Function
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