Condition Cause Solution and reference
The screen changes to
Web Browser when you
press [Help] ( ), but
the help content is not
displayed.
The machine is not
connected to the network
correctly.
Check if you can display a web page in
[Web Browser]. If a web page cannot be
displayed, check that the machine is
connected to the network correctly.
See "Selecting the Network Connection
Method", User Guide (Full Version).
The browser is configured
not to save cookies.
Check that the [Web Browser] [Menu]
( ) [Settings] [Privacy & security]
[Accept cookies] check box is selected.
The screen remains
turned on and the
machine does not enter
the sleep mode when
you press [Energy
Saving] ( ).
The machine is in a
condition that does not
allow the machine to enter
the sleep mode.
Check the conditions in which the machine
does not enter the sleep mode.
page 9 "Turning On and Off the Power"
The machine does not
shut down when more
than four minutes have
passed after you press
the main power switch.
The shutdown operation
could not be performed
normally.
Press the main power switch again.
When the Machine Does Not Respond Correctly to an Operation from a
Computer
Condition Cause Solution and reference
When using the address
book from Device
Manager NX, an
incorrect password error
is displayed even when
you enter the correct
login user name and
password.
A certificate is not installed
on the computer when
SSL/TLS is enabled on the
machine.
Install the certificate on the computer.
Consult your network administrator for the
certificate.
An item other than [Simple
Encryption] is specified in
[Extended Security].
Specify [Simple Encryption] in "Driver
Encryption Key:Encryption Strength" in
[Settings] [Machine Features Settings]
[System Settings] [Administrator Tools]
[Extended Security].
When the Machine Cannot Be Operated
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