Chapter 8 Service&Support RIGOL
DS1000B Service Guide
Worry-free Support Plan
1. Worry-free Maintemance Plan (MP)
In addition to the standard warranty service, RIGOL also provide free
maintemance service for products damaged due to the following reasons.
(1) Non-personal accidental damage (such as: accidental fall-down and
deformations due to extrusion).
(2) Surface part damage or loss (such as: knob loss).
(3) Unauthorized disassemble of the instrument and removal of the product
warranty seal.
(4) Product damage due to non-personal violent factors (such as: accidental
high-voltage input).
MP3
Within standard
warranty period
maintenance service since the
date of perchase until the end
of the standard warranty period
MP4
Within 1 year after the
standard warranty
period expires
maintenance service within 1
year after the standard
MP5
Within 2 years after the
standard warranty
period expires
maintenance service within 2
years after the standard
2. Worry-free Extended Warranty Plan (EP)
After the standard warranty period expires, users can extend the warranty period
of the product through the worry-free extended warranty plan. Limited free
maintenances will be provided within the warranty period according to RIGOL
warranty explanations.
EP1
standard warranty
Extend the standard warranty
period for 1 year
EP2
standard warranty
Extend the standard warranty
period for 2 years
3. Worry-free Calibration Plan (CP)
(1) Company level calibration plan: check and calibrate the instrument according
to the product pre-delivery standard of RIGOL and provide traceable
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