Settings 149
Factory Data Reset
You can reset your device to factory defaults, erasing all
data from your device.
This action permanently erases ALL data from the
device, including Google or other account settings,
system and application data and settings, downloaded
applications, as well as your music, photos, videos, and
other files. Any data stored on an external SD card is
not affected.
Note: When you sign in to a Google Account on your
device, Factory Reset Protection is activated. This
protects your device in the event it is lost or stolen.
Formore information, see “Factory Reset Protection” on
page12.
If you reset your device to factory default settings with
the Factory Reset Protection (FRP) feature turned
on, you must enter the user name and password
for a registered Google Account to regain access to
the device. You will not be able to access the device
without the correct credentials.
Warning: If you reset your Google Account password, it
can take 24 hours for the password reset to sync with
all devices registered to the account.
Before resetting your device:
1. Verify that the information you want to keep has
transferred to your storage area.
2. Log in to your Google Account and confirm your
user name and password.
To reset your device:
1. From a Home screen, tap Apps > Settings.
2. Tap Backup and reset > Factorydatareset.
3. Tap Reset phone and follow the prompts to
perform the reset.
4. When the device restarts, follow the prompts to set
up your device.
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