WAGO smartPRINTER User Manual

smartPRINTER Operating Instructions
smartPRINTER Operating Instructions 003/10.2017 46
7.5 FAQ - Fault Description & Troubleshooting
Fault description
Cause of fault
Troubleshooting
The smartPRINTER does not go
into operation.
Hardware defect
Contact Support.
The print media is not printing.
The ribbon was installed
incorrectly.
Check the installed ribbon. Install the
ribbon with the matte side out.
No print media has been selected
in the WAGO-Printer-Settings.
Select the print media in the WAGO-
Printer-Settings.
The installed print cylinder does
not fit the print media used.
Install the right print cylinder for the print
media used.
The printed image has an
unwanted vertical or horizontal
offset.
WAGO-Printer-Settings software
was not used.
Install and use the WAGO-Printer-
Settings software.
The values in the WAGO-Printer-
Settings are not optimized.
Correct the values in the WAGO-Printer-
Settings.
Read the main steps for the selected
print media and make the recommended
settings.
Network printing does not work.
Incomplete or missing network
configuration in the printer menu.
Set the IP configuration on the device.
Network operation via Share on
the Print Server not possible.
Configure the IP port in the driver for the
network printer.
The smartPRINTER does not
respond to print commands.
The printer driver was not
installed correctly.
Check the installation of the printer
driver.
The USB connection has been
interrupted.
Check the USB connection.
The print job in the print spooler
was not completed.
Delete the print job in the print spooler.
The color intensity of the printed
image is too low and/or the
printed image is incomplete.
The installed ribbon does not fit
the print media.
Use the correct ribbon for the print
media.
The temperature value set in the
WAGO-Printer-Settings is too
high or too low.
Adjust the temperature value in the
WAGO-Printer-Settings.
The ribbon has torn.
The temperature value set in the
WAGO-Printer-Settings is too
high.
Adjust the temperature value in the
WAGO-Printer-Settings.
The installed print cylinder does
not fit the print media used.
Install the right print cylinder for the print
media used.
The wrong values have been set
in the printer menu.
Open the lock in the printer menu under
Settings/Density.
The print media is not supported.
The smartPRINTER firmware is
not up-to-date.
Update the firmware. Current firmware
at: http://www.wago.com/smartprinter
Message in the display:
Check ribbon
The ribbon is empty.
Install new ribbon.
The ribbon was installed
incorrectly in the smartPRINTER.
Check the installed ribbon. Install the
ribbon with the matte side out.
Message in the dispaly:
Check media
The print media is not detected /
check sensor position.
Restart the printer and align the sensor
on the marking on the enclosure.
Recalibrate the printer using the button
on the back of the device.
No ribbon is installed in the
smartPRINTER.
Install the ribbon. Install the ribbon with
the matte side out.

WAGO smartPRINTER Specifications

General

Brand	WAGO
Model	smartPRINTER
Category	Printer
Language	English