Advanced Phone Features
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To perform an attended transfer:
1. Press the BLF key of the monitored user which you want to transfer this call to. The phone
will dial the number of the monitored user.
2. Press the BLF key of the monitored user again or the Transfer soft key to complete the
transfer after the monitored user answers the call.
When the transfer mode on DSS key is set to New Call and there is already an active call on the
IP phone, you can do the following:
To perform a new call:
1. Press the BLF key of the monitored user you want to call.
The phone will dial the number of the monitored user.
Picking up an Incoming Call of the Monitored User
When the monitored user receives an incoming call, the BLF key indicator of the monitored user
will flash red. If you enable visual and audio alert features on the phone, the phone will play a
specific ring tone (refer to BLF Ring Type) and display the incoming call information on the
screen. You can use the BLF key to pick up an incoming call of the monitored user. Before
picking up an incoming call, ensure that the directed call pickup code has been configured in
advance.
To pick up an incoming call when the IP phone is idle:
1. Press the BLF key.
The incoming call of the monitored user is answered on the IP phone.
Note
BLF List
You can use the BLF List feature to monitor a list of users defined by your system administrator.
For example, your system administrator enables BLF List, and creates a BLF List URI (e.g.,
BLFList@example.com) including a list of user1, user2 on the server. The BLF List keys on the IP
phone can present the status of user1 and user2. The key LEDs illuminate either flashing or solid
depending on the status of those users. For more BLF List key LED indicators, refer to LED
Instructions on page 9.
You can use the BLF List keys in the following ways:
When the monitored user is idle, press the BLF list key to dial out the phone number.
When there is already an active call on the IP phone, you can transfer the active call to the
monitored user by pressing the BLF List key. The phone handles the active call differently
depending on the transfer mode on DSS key. For more information on the transfer mode
If the directed call pickup code is not configured, the phone will place a call to the monitored
user instead of picking up an incoming call of the monitored user when you press the BLF key.