Yealink SIP-T29G User Manual

Advanced Phone Features
191
Automatic Call Distribution (ACD)
ACD is often used in offices for customer service, such as call center. The ACD system handles
large volumes of incoming calls from callers who have no need to talk to a specific person but
who require assistance from any of multiple persons at the earliest opportunity. ACD on the
SIP-T29G IP phone allows the ACD system to distribute large volumes of incoming calls to the
registered ACD users. To use this feature, you should configure an ACD key in advance. For
more information on ACD key icon indicators, refer to Icon Instructions on page 3.
Note
To configure an ACD key via phone user interface:
1. Press Menu->Features->DSS Keys.
2. Select the desired DSS key.
3. Press or , or the Switch soft key to select ACD from the Type field.
4. (Optional.) Enter the string that will appear on the LCD screen in the Label field.
5. Press the Save soft key to accept the change or the Back soft key to cancel.
ACD key is configurable via web user interface at the path Dsskey->Line Key.
To log into the ACD system:
1. Press the ACD key when the phone is idle.
Make sure ACD is enabled on your IP phone. For more information on enabling ACD, contact your
system administrator.

Yealink SIP-T29G Specifications

General

Speakerphone	Yes
Voice codecs	G.711, G.722, G.723, G.726, G.729ab, iLBC
Dual-Tone Multi-Frequency (DTMF) modes	In-band, Out-of band, SIP info
Lines quantity	10 lines
Phonebook capacity	1000 entries
Number of VoIP accounts	16
Display diagonal	4.3 \
Display resolution	480 x 272 pixels
USB 2.0 ports quantity	1
Ethernet LAN (RJ-45) ports	2
AC adapter input voltage	100 - 240 V
AC adapter output current	2 A
AC adapter output voltage	5 V
Power over Ethernet (PoE)	-
Operating temperature (T-T)	-10 - 50 °C
Operating relative humidity (H-H)	10 - 95 %
Handset type	Wired handset
Product type	IP Phone
Product color	Black
Number of handles included	1 pc(s)
Harmonized System (HS) code	85171800
Volume control	Buttons

Weight and Dimensions

Depth	213 mm
Width	244 mm
Height	185 mm