Customer Satisfaction Procedure
I
Chevrolet dealers have the facilities, trained technicians
and up-to-date information to promptly address any
concerns you
may
have. However, if a concern has
not
been resolved
to
your complete satisfaction, take the
following steps:
STEP
ONE
--
Discuss your concern with a member
of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner
of
the dealership or the
general manager.
8-2
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