CHAPTER 7
FAQs and Troubleshooting
•
Frequently Asked Questions, page 97
•
Troubleshooting Tips, page 98
•
Cleaning Cisco Unified IP Phone, page 99
Frequently Asked Questions
Why don’t I see the icons shown in the documentation on my phone screen?
Q.
Many of the phone screen icons are applicable only to the Cisco Unified IP Phones 6941 and 6945.
A.
Can I use the second line on my Cisco Unified IP Phone 6921 as a feature button?
Q.
Yes. If you do not require two phone lines, your system administrator can set up a feature on your second
line.
A.
When I put a call on hold by pushing the Hold button, why doesn’t pushing the button again resume the
call?
Q.
The Hold button is used only to put a call on hold. To resume a call, press the Resume softkey or the
flashing green line button.
A.
Why does my phone not work (“wake up”), when it worked before?
Q.
If your system administrator has set up your phone for EnergyWise, the phone may be sleeping (powered
down). Your system administrator sets your phone to sleep at a certain time and wake (power up) at a
A.
certain time. Your phone will wake up at the time set by your system administrator. You can press the
Select button to wake your phone up. See your system administrator to have the sleep and wake up times
changed.
My phone played the ringtone four times in succession, but there is no call. What does this mean?
Q.
The phone is notifying you that your phone will power down (sleep) soon to conserve energy (the
EnergyWise feature). Your system administrator sets your phone to sleep at a certain time and wake (power
A.
Cisco Unified IP Phone 6921, 6941, 6945, and 6961 User Guide for Cisco Unified Communications Manager 9.0 (SCCP
and SIP)
97
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