Table 21. System-diagnostic lights (continued)
Blinking pattern
Problem description Suggested resolutionAmber White
2 4 Memory/RAM failure
● Reset and swap memory
modules among the slots.
● If problem persists,
replace the memory
module.
2 5 Invalid memory installed
● Reset and swap memory
modules among the slots.
● If problem persists,
replace the memory
module.
2 6 System board/Chipset Error
Replace the system board.
3 1 CMOS battery failure
● Reset the main battery
connection.
● If problem persists,
replace the main battery.
3 2 PCI or Video card/chip failure
Replace the system board.
3 3 BIOS Recovery image not
found
● Flash latest BIOS version
● If problem persists,
replace the system board.
3 4 BIOS Recovery image found
but invalid
● Flash latest BIOS version
● If problem persists,
replace the system board.
3 5 Power rail failure
Replace the system board.
3 6 Flash corruption detected by
SBIOS.
● Press power button for
over 25 seconds to do
RTC reset. If problem
persists, replace the
system board.
● Disconnect all power
source (AC, battery, coin
cell) and drain flea power
by pressing and holding
down power button 3~5
seconds to ensure all
power are drained.
● Run "BIOS recovery from
USB", and the instructions
are in the website Dell
support.
● If problem persists,
replace the system board.
3 7 Timeout waiting on ME to
reply to HECI message.
Replace the system board.
Recovering the operating system
When your computer is unable to boot to the operating system even after repeated attempts, it automatically starts Dell
SupportAssist OS Recovery.
136
Troubleshooting