26 System Maintenance
Clean the Printer
The cleaning roller removes dust and particles from cards before they enter the printer. However,
you also need to clean the inside of the printer regularly to maintain print quality. The cleaning
card removes debris from the inside of the printer and from the transport rollers.
Run a cleaning card each time you change the print ribbon, after every 500 cards processed by
the printer, if print quality diminishes, or more often depending on your environment.
The Printer Dashboard displays a count of the number of cards that can be run before the printer
should be cleaned. An administrator can change the number of cards printed before cleaning
using the Printer Dashboard. Refer to the Printer Dashboard Help for more information.
Select to start the cleaning process from the Printer Dashboard.
Prepare the Printer for Cleaning
1. Open the printer cover and remove the print ribbon
cartridge or cassette. Close the cover.
2. Open the input hopper cover and remove any
unprinted cards. Handle the cards by the
edges only, or wear approved card inspection
gloves.
The cleaning card may become bowed slightly during
shipment. If a card is bowed, insert the card into the
printer as shown.
Card Without Bow
Card With Bow
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