Entrust EM1 User Manual

EM1, EM2 Card Printers User’s Guide 41
Printing includes unexpected data
Printing is not visible. The entire card was
printed using the UV (F)
panel.
Print only small areas of text and images
using the UV panel.
Color printing on top of a
black background does
not print on the card.
The black panel of the
ribbon is printing over
the color panels.
The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print ribbon
is used last and prints over the color panels.
For best results, change the 100% black
background to a color near black, so that it
prints using the YMC (color) panels of the
print ribbon. Refer to “Elements of Card
Design” in the printer’s Installation and
Administrator’s Guide for more information
about color printing.
Problem Probable Cause Solution
Text that was intended
for the magnetic stripe
printed on the card
instead.
The magnetic stripe font
was not applied to the
text.
Refer to “Magnetic Stripe Fonts” in the XPS
Card Printer Driver User’s Guide.
The escape was typed
incorrectly.
Refer to “Magnetic Stripe Escapes” in the XPS
Card Printer Driver User’s Guide.
The text to encode was
longer than one line.
Reduce the font size to keep all text on one
line.
Several blank cards are
ejected before the full
card prints.
The application uses the
page size that is in effect
when a card design
document is created.
Setting the page size after
creating the document
can cause errors.
Use the page setup feature of the application
to set the page size before creating the
document. Consider creating a template for
cards that opens at the correct page size.
Problem Probable Cause Solution

Entrust EM1 Specifications

General

Brand	Entrust
Model	EM1
Category	Printer
Language	English