64 Troubleshooting
505: USB communication issue
An important driver component is not running. The card will be canceled.
1. Restart the computer. The component should start automatically.
2. If this message is displayed after restarting, notify your printer support contact.
Click OK to clear the message.
506: A card is currently processing
The printer is busy processing an interactive job. The card will be canceled.
Wait until the current card is complete and then try again.
Click OK to clear the message.
508: The printer is shutting down
The printer is shutting down or resetting. The card will be canceled.
When printer is powered back on, try again.
Click OK to clear the message.
509: The printer is offline or suspended
The printer must be online to print.
To complete the current card press the printer’s U
SER button until the printer returns to the
Ready state.
Click OK to clear the message, or click Cancel to cancel the card.
523: Apply topcoat or overlay to the card.
The L panel requires topcoat or overlay to be applied to the card. The card does not print if
topcoat or lamination is not selected.
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