Epson Printer Administrator's Guide

Solving Problems
Tips for Solving Problems
You can nd more information in the following manuals.
❏ User's Guide (PDF manual)
Provides instructions on using the printer, replacing ink cartridges, maintenance, and solving problems.
❏ Network Guide (PDF manual)
Provides instructions on network settings for your computer, smartphone or the printer, and solving problems.
❏ Epson Connect portal website
https://www.epsonconnect.com/
Provides information on Epson Connect features and solving problems.
Problems Using Network Software
Cannot Access Web Cong
Is the IP address of the printer properly congured?
Congure the IP address using EpsonNet Cong or the printer’s control panel. You can conrm the current setting
information with a network status sheet or from the printer’s control panel.
Is the Encryption Strength for SSL/TLS set to High?
If High is selected for Encryption Strength, Web Cong can only be accessed in a browser supporting AES (256-
bit) or 3DES (168-bit) encryption. Check your browser's encryption support.
The message "Out of date" appears when accessing Web Cong using SSL communication (https).
If the certicate is out of date, obtain the certicate again. If the message appears before its expiration date, make
sure that the printer's date is congured correctly.
The message "The name of the security certicate does not match···" appears when accessing Web
Cong using SSL communication (https).
e printer's IP address entered for Common Name for creating a self-signed certicate or CSR does not match
with the address entered into the browser. Obtain and import a certicate again or change the printer name.
The printer is being accessed via a proxy server.
If you are using a proxy server with your printer, you need to congure your browser's proxy settings.
❏ Wi n d o w s :
Select Control Panel > Network and Internet > Internet Options > Connections > LAN settings > Proxy
server, and then congure not to use the proxy server for local addresses.
Administrator's Guide
Solving Problems
52

Epson Printer Specifications

General

Brand	Epson
Model	Printer
Category	Printer
Language	English