Tro ubl eshooting and tips
Smart Card reader is not recognized
Cause
Troubleshooting
Smart Card inserted incorrectly. ► Make sure you have inserted your Smart
Card into the Smart Card reader with
the c hip facing upwards / downward s
(device-dependent).
► Check whether the Smart Card you are
using is supported. Your Smart Card must
comply with the ISO s tandard 7816-1, -2,
-3 and -4.
Smart Card PIN forgott
en
Cause
Troubleshooting
PIN forgotten ► If you work in a network, contact your
system administrator, who can unlock your
Tablet PC using a supervisor PIN.
User and/or supervisor Smart Card lost
Cause
Troubleshooting
User and/or Supervisor Smart Card lost. ► If you have lost your user Smart Card, you
can continue working with the Supervisor
Smart Card and initialize a new user Sma rt
Card.
► If you have los
t the Supervisor Smart Card,
you can also c
ontinue working, but you no
longer have a
ll rights and cannot initialize
another Sup
ervisor Smart Card.
► If you have lost both Smart Cards, you
cannot boo t your system. Please contact our
customer service center. You must provide
proof of ownership fo r the device. The
customer service c enter will then refer you
to our service partner, who will unlock your
device (for a charge).
Smart Card lost
Cause
Troubl
eshooting
Smart Card lost. ► If you work in a network, contact your
system adm inistrator, who can boot your
Tablet PC with a supervisor Smart Card.
Fujitsu 87
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