GE Grid Solutions
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Reporting Problems, Continued
Crash
Repeatability
We require a detailed description of the repeatability of the crash and what
steps have been done to repeat the crash in your lab. This indicates to us just
how intermittent is the crash problem. Intermittent problems typically take
longer to resolve. Questions you should be prepared to answer:
1. Has the RTU crashed more than once?
2. What is the frequency of the crashes?
3. Is the frequency increasing or decreasing?
4. Have you been able to recreate the crash in your lab?
5. Does the frequency between your lab crashes differ from that in the field? If so
how?
When investigating the repeatability of the crash, it is very important to
gather information on the D25’s resources. We can look for trends in the
resources to see if it could be related. In the 68K Monitor, type the following
commands prior to the crash:
•
QR /V – Displays the free RAM in the RTU
•
QR /N – Displays the free NVRAM in the RTU
•
PR /P – Displays the CPU profile
•
EL /P – Displays the current monitor error log
•
QP – displays which processes are suspended, etc.
• QX – displays the contents of all message exchanges
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