3 moderate
A system path is not operational and performance might be degraded. This
severity level does not apply to media SIMs.
4 service
A recoverable error, equipment checks, or data checks. You can defer
repair.
Understanding problem status designations
Each storage unit problem creates a serviceable event. The serviceable event
status is either Open or Closed.
Problem status designations
The designations explain where the problem resides in the resolution process.
Open A problem has occurred that requires service. The status will remain in
open prior to and during the repair.
Closed
The repair was completed, and that changed the status to closed.
Managing product-specific alert traps
Product-specific alert traps provide information about problems that the storage unit
detects and that require corrective action. Either you or the service provider must
perform some action for each of these problems. The storage unit generates the
following generic, trap-6, product–specific alert traps: 1, 2, 3, 100, 101, 102, 200,
202, 210, 211, 213, 214, 215, 216, 217.
Specific information provided for trap-6, alert trap 1
Each generic, trap-6, product specific alert trap 1 provides the following information.
Problem ID
The identifier assigned by the storage unit for the particular problem that
caused the trap.
Presenting time
The time and date of the most recent problem report.
Description
The description of the error condition for the problem ID.
User action
The recommended actions that you need to take to resolve this error
condition.
Product-specific
alert traps 1 and 2
Product-specific alert traps contain the identifier that the storage unit assigns for the
particular problem that caused the trap. The character string Problemid=n (where n
is the problem identifier) is in the description field of the trap. The function for
generic, trap-6, product-specific trap 1, and trap 2 on the storage unit is the same.
Product-specific alert trap 1 is set as the default.
Product-specific alert traps 1 and 2 generate the following information:
154 DS8000 User’s Guide
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