If your warranty covers the storage unit or you have a service maintenance
agreement, you can respond in the following way:
v Contact your authorized service representative.
v Describe the error message, error code, or problem that you have observed.
Note:
Your warranty agreement or service maintenance agreement might be
affected if you perform your own maintenance.
Use the following topical descriptions of the messages generated by or through the
storage unit to help you describe the problem to your service representative.
Managing informational messages from the storage unit
Informational messages are issued through the storage unit as special events
occur. Your system administrator determines how these messages should be
handled.
Type of informational message
An informational message is issued when your service provider runs the
customer-notification diagnostic test. This test verifies that e-mail messages are
being received by those who should receive them. You need to attach your LAN to
the DS Network to receive e-mail messages from the storage unit.
Managing the storage unit error messages
The storage unit generates error messages when it detects a situation that requires
customer action. This section describes the type of information provided so that you
can take the necessary steps to resolve the error condition. In most cases you will
need to call your IBM service representative. By providing the listed information
your IBM service representative will have an idea where to begin to resolve the
problem.
Purpose
The error messages from the storage unit typically contain the following fields.
Product manufacturer ID and date
The ID of the storage unit and the date that it was manufactured.
Storage unit location
The installer enters the storage unit location during the initial installation of
the product.
Product machine type and model number
Assigned by IBM at time of manufacturing.
Product serial number
Assigned by IBM at time of manufacturing.
Customer voice phone number
The phone number for customer voice contact.
LMC level of local storage server
The level of the licensed machine code (LMC) of your primary storage unit.
LMC level of remote storage server
The level of the LMC of your secondary or backup storage unit.
156 DS8000 User’s Guide
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