yyyy/mm/dd hh:mm:ss zzz
Provides the time and date of the most recent problem occurrence. (zzz
represents the time zone.)
data Provides the following detailed information about the trap:
v Storage unit machine type
v Model
v Serial number
v Problem ID
v Severity
partnumber
Provides the failure resource unit (FRU) and FRU part number.
Product-specific
alert traps 3, 100, 101, 102, 200, 202, 210, 211, 212, 213, 214,
215, 216, and 217
These alert traps generate the following information:
yyyy/mm/dd hh:mm:ss zzz
Provides the time and date of the most recent problem occurrence. (zzz
represents the time zone.)
description
Provides ashort textual description of the trap.
data Provides detailed information about the trap.
Obtaining services for a storage unit
The following are IBM services that you can obtain to benefit the processing
associated with your storage unit.
Hardware problems
The storage unit is capable of remote error notification and remote support for those
machines that are under warranty or a maintenance agreement. An IBM service
support representative (SSR) configures your storage unit for remote service during
installation.
Data migration
IBM provides a service through Global Services to help you with your data
migration needs. Contact your IBM representative for more details.
Command Line Interface (CLI)
IBM provides a service through Global Services to help you with using the DS8000
CLI in your system environment. Contact your IBM representative for more details.
Analyzing normal operation problems
Try the following actions to resolve a problem.
When the storage unit encounters a error that requires action, it illuminates one of
the message lights on the expansion enclosure. Also informational messages are
issued through the storage unit when special events occur.
Appendix. Troubleshooting 155
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