71
Troubleshooting
Problem Possible cause Possible solution
Reference
page
No sound/video is
produced.
Improper connection. Connect all cables properly. 4
Headphones are connected. Disconnect the headphone plug. 37
No sound/video is
produced via the
[HDMI] terminal.
A disc/file recorded in a format
incompatible with the main
unit/TV is played back.
Confirm the playable disc/file types. 69
The connected TV is not
compatible with HDCP.
Connect a TV compatible with HDCP. 7
The ma
in unit fails to
recognize the TV connected to
the [HDMI] terminal.
Disconnect the HDMI cable and connect it
again.
7
An HDMI cable longer than 5
m (15 feet) is used.
Use an HDMI cable of 5 m (15 feet) or
shorter to assure stable operation and
picture quality.
-
Disc playback does
not start.
The disc is upside down.
Place the disc on the disc tray with the
printed surface facing up.
13
Moi
sture has condensed on
the lens.
Leave the main unit turned on, wait for
approximately 1 or 2 hours, and then
operate the main unit.
67
A certain point cannot
be played back
properly.
The disc is scratched or dirty. Clean or replace the disc. 2
The picture is distorted
when the TV is
connected to the
[HDMI] terminal.
The proportion of the picture is
not appropriate.
Connect the TV to the SCART terminal,
and select the video
signal type and the
monitor out type.
6 - 7, 54
A radio broadcast
cannot be received.
No antenna is connected. Connect an antenna. 9
A whirring noise is
produced.
The main unit is located close
to a TV, computer, or other
electric appliance.
Place the main unit away from a TV,
computer, or other electric appliance.
67 - 68
The disc tray does not
eject.
If “TRAY LOCK” appear
s in
the display window, disc
ejection has been locked.
Cancel the disc ejection lock. 37
The disc tray does not
eject. (The power doe
not turn off even when
[A] is pressed on the
main unit)
The unit may be faulty.
Follow steps 1 and 2 below.
1. Press [A] on the main unit for 5
seconds to forcibly turn off the power.
2. Press [W] and [M] on the main unit for
5 seconds.
This will eject the tr
ay.
-
You cannot operate
the remote control.
The remote control batteries
are running low.
Replace the batteries with new batteries. 11
You cannot operate
the main unit using the
remote control.
The remote control mode
selector on the remote control
is slid to [TV] or [STB/VCR].
Slide the remote control mode selector to
[AUDIO].
12
The HDMI CEC
function does not
work.
The connected TV is not
compatible with the HDMI
CEC function.
Refer to the operation manual of the TV. -
“OFF” is selected for the
“CONTROL WITH HDMI”
setting.
Select “ON1” or “ON2” for the “CONTROL
WITH HDMI” s
etting.
53, 61
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