Solution:Thenetworkdriverlesmaybecorruptormissing.Updatethedriverbyreferringtothe
“Solution”descriptionfortheproceduretomakesurethatthecorrectdevicedriverisinstalledinthe
precedingproblem.
•Problem:IfyourcomputerisaGigabitEthernetmodelandyouusetheaspeedof1000Mbps,the
connectionfailsorerrorsoccur.
Solution:
–UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.
–Connecttoa1000BASE-Thub/switch(not1000BASE-X).
•Problem:YourcomputerisaFastEthernetmodelandyouusethespeedof100Mbps,butthe
connectionfailsorerrorsoccur.
Solution:
–UseCategory5wiringandmakesurethatthenetworkcableissecurelyconnected.
–Connecttoa100BASE-TXhub/switch(not100BASE-T4).
•Problem:TheWakeonLAN(WOL)featureisnotworking.
Solution:
–MakesurethatWOLisenabledintheBIOSSetupUtility.
–Ifitis,checkwithyourLANadministratorforthenecessarysettings.
•Problem:Yourcomputercannotconnecttothenetworkat1000Mbps.Instead,itconnectsat100Mbps.
Solution:
–Tryanothercable.
–Makesurethatthelinkpartnerissettoauto-negotiate.
–Makesurethattheswitchis802.3ab-compliant(gigabitovercopper).
AwirelessLANproblem
•Problem:Youcannotconnectusingthebuilt-inwirelessnetworkingcard.
Solution:MakesurethatyourwirelessLANdriveristhelatestversioninstalled.ChecktheWebsiteand
conrmthedriverversionsupportedbyAccessConnectionsisthelatestdocumentedintheREADMEle.
Makesurethatyourcomputeriswithinrangeofawirelessaccesspoint.
Makesurethatthewirelessradioisenabledbydouble-clickingtheAccessConnectionsiconinthe
taskbar.
Note:IfyourcomputerisaWindows7model,clickShowhiddeniconsinthetaskbar.TheAccess
Connectionsiconisdisplayed.Formoreinformationabouttheicon,seetheHelpinAccessConnections.
CheckNetworkName(SSID),andyourencryptioninformation.UseAccessConnectionstoverifythis
case-sensitiveinformation.
AwirelessWANproblem
•Message:UnauthorizedWANcardispluggedin-PoweroffandremovetheWANcard.
Solution:TheWANcardisnotsupportedonthiscomputer.Removeit.
Note:Dependingonyourcomputer,somemodelsdonothaveawirelessWAN.
164UserGuide