Matrix mvBlueFOX3 User Manual

17 Troubleshooting
17.1 There are Image Error Counts
Modern PC's, notebook's, etc. try to save energy by using a smart power management. For
example, if processor load is not need the processor changes to a power saving (sleep) state
automatically and vice versa. Every state change will stop the processor for microseconds. This
time is enough to cause image error counts!
With mvDeviceConfigure you can disable the CPU sleep states on Windows systems.
A description for Linux users is in the pipeline.
17.2 I cannot see the mvBlueFOX3 or I can see it but I
cannot use it
A USB3 Vision camera is part of the bus or system to which it is connected. Like other devices (e.g.
PCIe card, mouse, etc.) a USB3 Vision device is bound to the system via a driver. Because a
device can only be bound to one driver in the system, it could be possible that the mvBlueFOX3 is
bound to another USB3 Vision driver which is available on the system.
In this case it can be possible that you cannot see the mvBlueFOX3 using the MATRIX VISION
tools like wxPropView or you can see it but you cannot use it. A dialog like the following might
appear:
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Matrix mvBlueFOX3 Specifications

General

Brand	Matrix
Model	mvBlueFOX3
Category	Digital Camera
Language	English