1 INTRODUCTION
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If You Need Help
If you need assistance while working with the DCH6416, contact the Motorola
Technical Response Center (TRC):
• Inside the U.S.: 1-888-944-HELP (1-888-944-4357)
• Outside the U.S.: 1-215-323-0044
• Motorola Online: http://businessonline.motorola.com/
The TRC is on call 24 hours a day, 7 days a week. In addition, Motorola Online offers
a searchable solutions database, technical documentation, and low-priority issue
creation and tracking.
Calling for Repairs
If a Motorola set-top requires repair service, please call one of the following Motorola
Authorized Service Centers:
Company From USA or Canada Outside USA or Canada
World Wide Digital 1-800-227-0450 1-956-541-0600
Teleplan 1-800-352-5274 1-302-322-6088
To ensure efficient service, request a Return for Service Authorization (RSA) number.
Be sure to display the RSA number prominently on all equipment boxes.
The Service Center will provide the shipping address of the location performing your
repairs.
To ship your equipment for repair:
• Pack the unit securely, if possible in its original factory shipping carton.
• Print or display the RSA number so it is easily visible on all equipment boxes.
• Enclose a note describing the exact problem. Complete and enclose the checklist
provided with the unit.
• Ship the unit PREPAID to the address provided by the Service Center.
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