Technical Support
10 MTS Landmark™ Tabletop Load Units - Product Information
When you have more than one MTS system, the system job number identifies your system. You can
find your job number in your order paperwork.
Example system number: US1.42460
Know information from prior technical assistance
If you have contacted MTS about this problem before, we can recall your file based on the:
l MTS case number
l Name of the person who helped you
Identify the problem
Describe the problem and know the answers to the following questions:
l How long and how often has the problem occurred?
l Can you reproduce the problem?
l Were any hardware or software changes made to the system before the problem started?
l What are the equipment model numbers?
l What is the controller model (if applicable)?
l What is the system configuration?
Know relevant computer information
For a computer problem, have the following information available:
l Manufacturer’s name and model number
l Operating software type and service patch information
l Amount of system memory
l Amount of free space on the hard drive where the application resides
l Current status of hard-drive fragmentation
l Connection status to a corporate network
Know relevant software information
For software application problems, have the following information available:
l The software application’s name, version number, build number, and (if available) software
patch number. This information can typically be found in the About selection in the Help menu.
l The names of other applications on your computer, such as:
l Anti-virus software
l Screen savers
l Keyboard enhancers
l Print spoolers
l Messaging applications
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