Poly TC10 Admin Guide

3. Under Connected Devices, find the device by its MAC address (for example, 00e0db4cf0be) and
select Unpair.
The device you’re unpairing should have an Unavailable status.
Zoom Rooms Pairing Error
Symptom:
You get an error message when pairing a Poly TC10 to a Zoom Room that is already logged into a
room.
Workaround:
Ignore the code and pair the device to the Zoom Room using the authorization code or enter the
pairing code at zoom.us/pair
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Chapter 7Troubleshooting

Poly TC10 Specifications

General

Brand	Poly
Model	TC10
Category	Conference System
Language	English