Answer Calls Automatically
You can set up Polycom Trio to automatically answer calls using the Auto Answer feature.
When enabled, the phone automatically answers all incoming calls using the speakerphone. Your system
administrator sets how many times the phone rings before the call is automatically answered.
When Auto Answer is enabled and you receive an incoming call while in a call, the incoming call is not
answered until you end or hold the current call.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Auto Answer
.
3. Select Auto Answer SIP Calls and select Yes.
4. Select Microphone Mute and choose
Yes (the default setting) to mute the microphone for auto-
answered calls.
5. Select Video Mute
and select Yes to mute the video when video calls are auto-answered.
6. Select Save.
Answer a Call on a Locked Phone
When you set up your phone to accept incoming calls when it is locked, you can answer the calls by
entering a user password.
Procedure
1. On the Incoming Call screen, select Answer.
2. Enter your user password and select Enter.
The call connects.
Answer an Intercom Call
When you receive an intercom call, the call is answered automatically using the speakerphone.
If the phone is set up to answer intercom calls with your microphone muted, you need to unmute your
microphone before responding to the call.
Procedure
1. After the call is answered, press Mute
and reply.
Decline an Incoming Call
You can decline an incoming call and send the call directly to voicemail.
Declined calls display in the Missed Calls list in Recent Calls. You cannot reject calls for shared lines.
Audio Calls
Smart Choice Communications | (800) 217-3096 | www.smartchoiceus.com | techsupport@smartchoiceus.com
© 2019 Smart Choice Communications, LLC
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