• Blind transfer—Transfers the call directly to another line without speaking with the other party first.
• Consultative transfer—Enables you to speak with the other party before completing the transfer.
Choose a Default Transfer Type
You can choose a default transfer type to use for all calls on Polycom Trio.
When you choose a default transfer type, the phone uses the selected transfer type for all calls.
Consultative is the default transfer type.
Procedure
1. Navigate to Settings > Basic > Preferences.
2. Select Default Transfer Type
and choose a transfer type.
The selected transfer type is used for all calls.
Transfer a Call
How you transfer a call on Polycom Trio varies depending on the default transfer type.
Procedure
1. During a call, do one of the following:
• When the default type is Blind, select Transfer and dial a number or select a contact
from Recent Calls or Contacts.
• When the default type is Consultative, tap and select Transfer. Dial a number or
select a contact from Recent Calls or Contacts.
The call is transferred automatically.
Transfer a Call using Consultative Transfer
How you transfer a call using Consultative Transfer varies depending on the default transfer type set on
the Polycom Trio system.
Procedure
1. During a call, do one of the following:
• If the default type is Consultative, select Consult and dial a number or select a contact
from Recent Calls or Contacts. Select Complete Transfer after speaking with the
contact.
• If the default type is Blind, tap and select Consult. Dial a number or select a contact
from Recent Calls or Contacts and select Complete Transfer
after speaking with the
contact.
Audio Calls
Smart Choice Communications | (800) 217-3096 | www.smartchoiceus.com | techsupport@smartchoiceus.com
© 2019 Smart Choice Communications, LLC
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