Tips for Resolving Camera Issues
If the USB camera is not working during a video call, try one of the following solutions:
• Check that the Polycom Trio Visual+ accessory is paired and connected with the Polycom Trio
system.
• Disconnect the USB camera from the Polycom Trio Visual+ then reconnect the camera.
• Make sure the USB camera is a supported camera, which is a Logitech Webcam C930e.
• Contact your system administrator for additional help.
Set Log Levels
Your system administrator uses log files to understand any issues with your phone and may ask you to
set the level for log files to reduce the amount of logs produced.
Contact your system administrator before setting a log level for your phone.
Procedure
1. Navigate to Settings > Basic
> Diagnostic Logs > Server Log Level
.
2. Choose a log level.
Troubleshooting
Smart Choice Communications | (800) 217-3096 | www.smartchoiceus.com | techsupport@smartchoiceus.com
© 2019 Smart Choice Communications, LLC
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